Remote Customer Experience Champion (Sales & Service)

Jerry.ai; Scottsdale (AZ); Remote; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Stock options

Flexible scheduling

Remote with equipment

P&C license paid

Job summary

Jerry.ai is a remote-first employer building an insurance advisor app. The Customer Operations team handles sales and service with flexible paths and a path to growth. The company offers equity, full benefits, and a license sponsorship pay-for license program.

We hire full-time salaried employees in select states and full-time hourly staff in others, with equipment provided and a strong focus on culture and customer impact. Join a fast-paced, collaborative team at Jerry.ai.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Take great care of our customers, identifying needs they didn't ask about.
• Answer inbound calls for auto, home, motorcycle policies and changes.
• Learn the product and fit coverage from a large panel of insurers.
• Resolve barriers between customers and the right coverage.
• Process service requests — vehicles, drivers, lienholders, documents.
• Provide feedback on product improvements.

Skills

Customer service

Sales

Hospitality

Communication

Problem solving

Tools

Phone system

Job description

Jerry.ai is a remote-first employer building an insurance advisor app. The Customer Operations team handles sales and service with flexible paths and a path to growth. The company offers equity, full benefits, and a license sponsorship pay-for license program.

We hire full-time salaried employees in select states and full-time hourly staff in others, with equipment provided and a strong focus on culture and customer impact. Join a fast-paced, collaborative team at Jerry.ai.