Remote Customer Experience Associate — Wellness & Growth

Nutrafol; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Fully remote work

Medical, dental, vision

401K with employer match

Quarterly bonus program

Flexible PTO

Wellness stipends and perks

Job summary

Nutrafol is seeking a Customer Experience Associate who will be the voice of the company for customers across email, chat and phone. In this remote role based in the Pacific timezone, you’ll resolve issues, guide customers through the site and products, and act as a true product expert to build loyalty.

You bring 1–3 years of direct support experience, strong written and verbal skills, and a positive, curious mindset about health and wellness.

Qualifications

• 1–3 years of direct customer support experience at an ecommerce or fast-moving startup.
• Proficient with Zendesk, Salesforce, Microsoft Office and Google Workspace.
• Strong written and verbal communication; personable, empathetic and solution oriented.
• Positive, can-do attitude; curious about health and wellness science.
• Self-starter who thrives with little supervision; enjoys helping people.
• Bonus: bilingual English/Spanish.

Responsibilities

• Be the first voice customers hear on phone, email or chat.
• Handle escalations and tricky questions to turn moments into loyalty.
• Help customers navigate the Nutrafol site and products confidently.
• Become a Nutrafol product expert and build trust with customers.
• Think creatively and tailor solutions to individual customers.
• Support day-to-day team operations and manage ad-hoc projects.

Skills

Customer support experience

Excellent communication

Proactive / self-starter

Bilingual English/Spanish

Tools

Zendesk

Salesforce

Microsoft Office

Google Workspace

Job description

Nutrafol is seeking a Customer Experience Associate who will be the voice of the company for customers across email, chat and phone. In this remote role based in the Pacific timezone, you’ll resolve issues, guide customers through the site and products, and act as a true product expert to build loyalty.

You bring 1–3 years of direct support experience, strong written and verbal skills, and a positive, curious mindset about health and wellness.