Remote Customer Experience Associate - Insurance Support

Ladder; Arkansas City (KS); Remote; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health coverage

Flexible PTO

Stock options

401(k) match

Wellness stipend

Remote work stipend

Team events

Job summary

Ladder is hiring a Customer Experience Associate to serve as an ambassador for customers. You will provide empathetic support and represent customer needs to internal teams.

The role emphasizes delivering high-quality service during 8:00–17:00 local time in Central or Mountain zones and requires the ability to work remotely within Ladder’s recruiting states. Strong communication and problem-solving are essential.

Qualifications

• 2+ years in a customer-facing role, preferably in a technical industry.
• Experience providing support via email and/or phone based on an assigned shift schedule.
• A startup mentality with the ability to adapt quickly to changes.
• Deep emotional intelligence and passion about delivering an exceptional customer experience.
• Proven ability to own customer issues from start to finish and solve problems while deeply understanding the customers’ needs.
• Demonstrated ability to accept feedback and remain committed to self-improvement.
• Excellent communication and teamwork skills

Responsibilities

• Consistently deliver high-quality customer experiences that educate consumers on life insurance and Ladder
• Provide omnichannel service (email and phone) to Ladder customers by responding to incoming inquiries in a timely and accurate manner
• Serve as the voice of the customer and collaborate with internal stakeholders to help improve the customers’ journey
• Collaborate with Underwriting and other business partners to assist Ladder customers in fulfilling application requirements
• Proactively seek and take action on responsibilities to improve the impact of Customer Experience

Skills

Customer-facing

Email/Phone support

Emotional intelligence

Ownership of issues

Communication & teamwork

Startup mindset

Adaptability

Job description

Ladder is hiring a Customer Experience Associate to serve as an ambassador for customers. You will provide empathetic support and represent customer needs to internal teams.

The role emphasizes delivering high-quality service during 8:00–17:00 local time in Central or Mountain zones and requires the ability to work remotely within Ladder’s recruiting states. Strong communication and problem-solving are essential.