Customer Experience Advocate - Remote & Flexible PTO

Ladder; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Stock options

401k match

Parental leave (10 weeks)

Work-from-home stipend

Ladder Fit Wellness program

Job summary

Ladder is a life insurance company using AI-powered real-time underwriting to reduce the application process from months to minutes. The Customer Experience Associate will be an ambassador for Ladder and its customers, delivering empathetic support and representing customers to internal teams.

You will provide omnichannel service (email and phone) and help educate consumers on Ladder and life insurance while collaborating to improve the customer journey.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Ability to communicate clearly via email and phone.

Responsibilities

• Deliver high-quality customer experiences that educate consumers on Ladder and life insurance.
• Provide omnichannel service (email and phone) with timely, accurate responses.
• Serve as the voice of the customer and collaborate with internal teams to improve the customer journey.

Skills

Customer service

Multichannel support

Empathy

Communication

Job description

Ladder is a life insurance company using AI-powered real-time underwriting to reduce the application process from months to minutes. The Customer Experience Associate will be an ambassador for Ladder and its customers, delivering empathetic support and representing customers to internal teams.

You will provide omnichannel service (email and phone) and help educate consumers on Ladder and life insurance while collaborating to improve the customer journey.