Customer Experience Associate (Fully Remote)

Ladder; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Stock options

401k match

Parental leave (10 weeks)

Work-from-home stipend

Ladder Fit Wellness program

Job summary

Ladder is a life insurance company using AI-powered real-time underwriting to reduce the application process from months to minutes. The Customer Experience Associate will be an ambassador for Ladder and its customers, delivering empathetic support and representing customers to internal teams.

You will provide omnichannel service (email and phone) and help educate consumers on Ladder and life insurance while collaborating to improve the customer journey.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Ability to communicate clearly via email and phone.

Responsibilities

• Deliver high-quality customer experiences that educate consumers on Ladder and life insurance.
• Provide omnichannel service (email and phone) with timely, accurate responses.
• Serve as the voice of the customer and collaborate with internal teams to improve the customer journey.

Skills

Customer service

Multichannel support

Empathy

Communication

Job description

• Ladder developed a method of real-time underwriting leveraging AI, reducing the life insurance application process from months to minutes.
• The digital experience is quick, loved by users, and has provided $74 billion+ in coverage.

About the Role:

• The Customer Experience Team is hiring a Customer Experience Associate to be an ambassador for Ladder and its customers.
• You will provide empathetic support to customers while representing them to internal stakeholders.
• The role requires working from 8:00 am to 5:00 pm in Central or Mountain time zones.

What You’ll Do:

• Consistently deliver high-quality customer experiences that educate consumers on life insurance and Ladder.
• Provide omnichannel service (email and phone) by responding to incoming inquiries in a timely and accurate manner.
• Serve as the voice of the customer and collaborate with internal stakeholders to improve the customer journey.

What We Offer:

• Excellent medical, dental, and vision coverage, flexible PTO, stock options, and a 401k match.
• Paid parental leave of ten weeks for all parents, and work-from-home flexibility with stipends.
• Fun company-wide events and a wellness stipend through the Ladder Fit Program.

Ladder

Ladder is a life insurance company that uses AI-powered real-time underwriting to reduce the application process from months to minutes. The company is highly collaborative and mission-driven, having provided $74 billion+ in coverage.