Remote Customer Experience Advocate – Life Insurance Tech

Ladder; United States; Remote; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible paid time off

Stock options

401k match

Wellness stipend

Paid parental leave

Remote work stipend

Virtual events

Job summary

Ladder is seeking a Customer Experience Associate for a remote position in the United States. You will be an ambassador for Ladder, delivering empathetic support to customers via email and phone while representing customer needs to internal teams.

As part of a startup-minded environment, you will own issues from start to finish, partner with underwriting and other teams, and help improve the customer journey. Availability is 8:00 am–5:00 pm in Central or Mountain time zones.

Qualifications

• 2+ years in a customer-facing role
• Experience providing support via email and/or phone
• Startup mentality and adaptability
• Deep emotional intelligence and passion for customer experience
• Proven ability to own customer issues from start to finish
• Willingness to accept feedback and improve
• Excellent communication and teamwork skills

Responsibilities

• Consistently deliver high-quality customer experiences educating customers on life insurance and Ladder
• Provide omnichannel service (email and phone) responding to inquiries timely and accurately
• Serve as voice of the customer and collaborate with internal stakeholders to improve the journey
• Collaborate with Underwriting and partners to assist customers in fulfilling application requirements
• Proactively seek and take action to improve the impact of Customer Experience

Skills

Customer service

Communication

Empathy

Problem solving

Teamwork

Adaptability

Emotional intelligence

Time management

Job description

Ladder is seeking a Customer Experience Associate for a remote position in the United States. You will be an ambassador for Ladder, delivering empathetic support to customers via email and phone while representing customer needs to internal teams.

As part of a startup-minded environment, you will own issues from start to finish, partner with underwriting and other teams, and help improve the customer journey. Availability is 8:00 am–5:00 pm in Central or Mountain time zones.