Remote Customer Experience Associate — Impactful Support

Ladder; Central City (CO); Remote; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible paid time off

Stock options

401k match program

Ladder Fit wellness stipend

Paid parental leave

Remote work support and stipend

Team-wide virtual events

Job summary

Ladder is hiring a Customer Experience Associate to act as an ambassador for Ladder and its customers. You will provide empathetic, timely support via email and phone, representing customer needs to internal teams and partners to move applications forward. The role requires location within Central or Mountain time zones and a 8:00 am–5:00 pm schedule.

We offer strong benefits, a remote-friendly setup, and a supportive team culture that values care and customer outcomes.

Qualifications

• 2+ years in a customer-facing role, preferably in a technical industry.
• Experience providing support via email and/or phone per shift schedule.
• A startup mentality with adaptability.
• Strong emotional intelligence and customer-focus.
• Ability to own issues from start to finish and understand customer needs.

Responsibilities

• Consistently deliver high-quality customer experiences that educate consumers on life insurance and Ladder.
• Provide omnichannel service (email and phone) with timely, accurate responses.
• Serve as the voice of the customer to internal stakeholders.
• Collaborate with Underwriting and partners to assist with application requirements.
• Proactively seek and act to improve customer impact.

Skills

Customer service

Communication

Teamwork

Problem solving

Empathy

Job description

Ladder is hiring a Customer Experience Associate to act as an ambassador for Ladder and its customers. You will provide empathetic, timely support via email and phone, representing customer needs to internal teams and partners to move applications forward. The role requires location within Central or Mountain time zones and a 8:00 am–5:00 pm schedule.

We offer strong benefits, a remote-friendly setup, and a supportive team culture that values care and customer outcomes.