Remote Customer Experience Specialist

Ladder; Clifton (TX); Remote; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Flexible PTO

Stock options

401k match

Wellness stipend

Parental leave

Remote work support

Team events

Job summary

Ladder is reshaping life insurance through real-time underwriting powered by AI. We are hiring a Customer Experience Associate to act as Ladder’s ambassador, delivering empathetic support to customers and representing their needs to internal teams.

The role is remote, requiring work in Central or Mountain time zones. You will collaborate across departments to help customers complete applications, own issues from start to finish, and contribute to an exceptional journey with a startup mindset and

Qualifications

• 2+ years in a customer-facing role, preferably in a technical industry.
• Experience providing support via email and/or phone based on an assigned shift schedule.
• Startup mentality with the ability to adapt quickly to changes.
• Deep emotional intelligence and passion about delivering an exceptional customer experience.
• Proven ability to own customer issues from start to finish and solve problems while deeply understanding the customers’ needs.
• Demonstrated ability to accept feedback and remain committed to self-improvement.
• Excellent communication and teamwork skills

Responsibilities

• Consistently deliver high-quality customer experiences that educate consumers on life insurance and Ladder
• Provide omnichannel service (email and phone) to Ladder customers by responding to inquiries promptly and accurately
• Serve as the voice of the customer and collaborate with internal stakeholders to improve the customer journey
• Collaborate with Underwriting and other partners to assist Ladder customers in fulfilling application requirements
• Proactively seek and take action on responsibilities to improve the impact of Customer Experience

Skills

Customer service

Communication

Teamwork

Emotional intelligence

Job description

Ladder is reshaping life insurance through real-time underwriting powered by AI. We are hiring a Customer Experience Associate to act as Ladder’s ambassador, delivering empathetic support to customers and representing their needs to internal teams.

The role is remote, requiring work in Central or Mountain time zones. You will collaborate across departments to help customers complete applications, own issues from start to finish, and contribute to an exceptional journey with a startup mindset and