Remote Customer Experience Associate — Health, 401(k), Bonus

Talentoma; Utah; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k) plan

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a Customer Experience Associate to respond to customer inquiries, clarify product details, and resolve routine concerns from a fully remote home office based in Utah. You will work with the customer service team to ensure accurate updates and documented interactions, following guidance from a team lead.

Requires a 40-hour weekly commitment. Experience with Dynamics 365, Freshdesk, RingCentral, and LiveChat is beneficial, with emphasis on clear communication and independent

Qualifications

• Requires high school diploma or equivalent.
• No experience required, related experience preferred.
• Familiar with customer experience practices and providing clear service information.
• Able to use Microsoft Dynamics 365 to review customer details and record outcomes.
• Able to use Freshdesk to update tickets and manage follow-ups.
• Comfort using RingCentral and LiveChat for conversations.
• Clear verbal and written communication skills for explaining information and documenting interactions.
• Ability to work independently while following team guidance and procedures.

Responsibilities

• Receive customer questions via queues, calls, emails, and chats and identify the reason for each contact.
• Review customer details and prior interactions to understand context using CRM tools.
• Explain product or service information clearly and confirm customer understanding.
• Create and update service tickets with contact reason, actions, and next steps.
• Handle phone conversations via a contact-center system while maintaining professionalism.
• Respond to real-time messages and escalate complex questions to appropriate channels.
• Follow up on open questions, provide status updates, and coordinate with teammates.
• Escalate unresolved or sensitive issues with complete notes and details.
• Ensure interactions have accurate information, clear resolution or next steps, and proper notes.
• Meet service quality metrics for accuracy, turnaround, notes, and timely follow-up.

Skills

Excellent communication

Independent worker

Active listening

Time management

Education

High school diploma or equivalent

Tools

Microsoft Dynamics 365

Freshdesk

RingCentral

LiveChat

Job description

Talentoma is seeking a Customer Experience Associate to respond to customer inquiries, clarify product details, and resolve routine concerns from a fully remote home office based in Utah. You will work with the customer service team to ensure accurate updates and documented interactions, following guidance from a team lead.

Requires a 40-hour weekly commitment. Experience with Dynamics 365, Freshdesk, RingCentral, and LiveChat is beneficial, with emphasis on clear communication and independent