Remote Customer Success Agent — Health, 401(k) & Bonus

Talentoma; New Jersey; Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma is seeking a Remote Customer Success Agent based in New Jersey to handle a steady queue of customer inquiries, onboarding steps, and ongoing support. You will work with the customer success team to ensure clear communication, effective issue resolution, and proper handoff to specialists when needed.

The role requires a 40-hour weekly commitment, with shift times that may vary. Candidates must have a high school diploma and be authorized to work in the United States.

Qualifications

• High school diploma or equivalent is required.
• Familiarity with customer onboarding concepts and product adoption support is preferred.
• Ability to locate customer context and update interaction details in Copper CRM.
• Experience using Help Scout to organize service tickets and respond clearly.

Responsibilities

• Review incoming questions from a queue across emails, calls, and tickets and prioritize responses.
• Welcome new customers, explain onboarding steps, and confirm next actions.
• Use Copper CRM to review history, update details, and log summaries.
• Manage requests in Help Scout, link conversations, and maintain ownership until resolved.
• Ask clarifying questions and provide guidance using internal resources and notes.
• Follow up when information is missing or updates are due with courteous messages.
• Coordinate with support and product teams for deeper product knowledge.

Skills

Customer communication

Onboarding guidance

Ticket coordination

Written guidance

Education

High school diploma or equivalent

Tools

Copper CRM

Help Scout

Job description

Talentoma is seeking a Remote Customer Success Agent based in New Jersey to handle a steady queue of customer inquiries, onboarding steps, and ongoing support. You will work with the customer success team to ensure clear communication, effective issue resolution, and proper handoff to specialists when needed.

The role requires a 40-hour weekly commitment, with shift times that may vary. Candidates must have a high school diploma and be authorized to work in the United States.