Remote Customer Support Specialist

Talentoma; Utah; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma offers a fully remote customer-support role based in Utah, USA. The position involves answering questions via phone, email, and chat, with a focus on timely, accurate information and well-documented interactions in our CRM and support tools.

The successful candidate will join a customer service team, work 40 hours per week, and adapt to varying shifts while maintaining professional and helpful communication with customers.

Qualifications

• No experience required; related experience preferred.
• Familiarity with customer question handling, service ticket workflows, and providing clear product or service information.
• Ability to use a contact-center phone system such as Genesys, a CRM such as Salesforce, and a support platform such as Gorgias after training.
• Strong listening skills and the ability to ask focused questions before responding to customer needs.
• Ability to explain information clearly by phone, email, and chat while maintaining a calm and courteous approach.
• Ability to enter accurate notes, review details carefully, and follow established interaction steps.
• Reliable computer, high-speed internet, and a quiet private workspace suitable for customer conversations.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in Utah, United States.
• Structured onboarding and training on the named systems, customer interaction steps, and service ticket workflows.
• Regular check-ins with the customer service team lead for coaching, questions, and performance guidance.
• Opportunity to build customer communication, ticket coordination, system navigation, and interaction documentation skills.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.

Responsibilities

• Monitor assigned phone, email, chat, and service ticket queues, respond promptly, and identify the reason for each customer contact.
• Listen carefully to customer questions, confirm relevant service details, and provide accurate information using approved resources and current guidance.
• Create and update interaction notes in a CRM such as Salesforce, including the customer request, actions taken, and any promised next step.
• Use a contact-center phone system such as Genesys to manage incoming calls, place requested callbacks, and maintain a professional, helpful tone.
• Reply to email and chat contacts with clear, complete messages that address the question and explain available next steps.
• Open, update, and route service tickets through a support platform such as Gorgias when an issue requires additional review or action.
• Follow up with customers when information is pending, an update was promised, or a ticket needs confirmation that the question was addressed.
• Escalate complex, sensitive, or unresolved customer concerns to the customer service team lead or the appropriate internal contact with complete notes.
• Review service information and report recurring customer questions, unclear instructions, or workflow barriers to the team lead.
• Meet quality expectations through accurate answers, timely turnaround, complete interaction notes, appropriate follow-up, and respectful customer communication.

Skills

Active listening

Clear communication

Questioning technique

Customer service focus

Remote work readiness

Education

High school diploma

Tools

Genesys

Salesforce

Gorgias

Job description

Talentoma offers a fully remote customer-support role based in Utah, USA. The position involves answering questions via phone, email, and chat, with a focus on timely, accurate information and well-documented interactions in our CRM and support tools.

The successful candidate will join a customer service team, work 40 hours per week, and adapt to varying shifts while maintaining professional and helpful communication with customers.