Remote Customer Experience Apprentice

HighLevel; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

HighLevel is seeking a friendly, motivated Customer Support Specialist to join our remote-first team in the United States. You’ll be the first point of contact for customers via email, chat, and phone, helping them navigate our cloud-based marketing platform.

In this entry-level role, no prior experience is required. You’ll learn time management, CRM usage, and effective communication in a fast-paced environment while delivering exceptional service to clients.

Qualifications

• High school diploma obtained or equivalent.
• No prior experience required for this entry-level role.
• Comfortable with remote work and collaboration online.

Responsibilities

• First point of contact for customers via email, chat, and phone.
• Manage waiting rooms, queues, and appointment bookings.
• Track customer information in CRM and escalate urgent issues.

Skills

English communication

Positive attitude

Customer service mindset

Education

High school diploma

Tools

CRM software

Job description

HighLevel is seeking a friendly, motivated Customer Support Specialist to join our remote-first team in the United States. You’ll be the first point of contact for customers via email, chat, and phone, helping them navigate our cloud-based marketing platform.

In this entry-level role, no prior experience is required. You’ll learn time management, CRM usage, and effective communication in a fast-paced environment while delivering exceptional service to clients.