Trial Experience Apprentice (Fully Remote)

HighLevel; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

HighLevel is seeking a friendly, motivated Customer Support Specialist to join our remote-first team in the United States. You’ll be the first point of contact for customers via email, chat, and phone, helping them navigate our cloud-based marketing platform.

In this entry-level role, no prior experience is required. You’ll learn time management, CRM usage, and effective communication in a fast-paced environment while delivering exceptional service to clients.

Qualifications

• High school diploma obtained or equivalent.
• No prior experience required for this entry-level role.
• Comfortable with remote work and collaboration online.

Responsibilities

• First point of contact for customers via email, chat, and phone.
• Manage waiting rooms, queues, and appointment bookings.
• Track customer information in CRM and escalate urgent issues.

Skills

English communication

Positive attitude

Customer service mindset

Education

High school diploma

Tools

CRM software

Job description

• First point of contact for customers via email, chat, and phone.
• Learn time management and customer communication in a fast-paced environment.

What You’ll Be Doing:

• Manage waiting rooms, queues, and appointment bookings.
• Track customer info in CRM and escalat ... urgent issues.

What You’ll Bring:

• Good English communication and a friendly, positive attitude.
• High school diploma, no experience needed, and comfort with remote work.

HighLevel

HighLevel is a cloud-based all-in-one white-label marketing and sales platform that empowers agencies and businesses to grow. With over 2,000 team members across 15+ countries, it operates as a global remote-first community focused on creativity, collaboration, and impact.