Remote Customer Experience Advocate & Coach

Health Care Service Corp.; Albuquerque (NM); On-site; USD 52,894,000 - 108,629,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Job summary

Health Care Service Corporation is seeking a detail-oriented professional to analyze, resolve, expedite, and coordinate the processing of telephone and written inquiries. The role includes coaching customer service advocates, processors and examiners to improve performance and service quality.

The ideal candidate has a high school diploma or GED, 2 years of health care or insurance customer service experience, strong communication skills, and solid data entry abilities.

Qualifications

• High school diploma or GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC's customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Responsibilities

• Analyze, resolve, expedite, and coordinate processing of telephone and written inquiries.
• Provide job and unit specific coaching for customer service advocates, processors and/or examiners.

Skills

Customer service experience

Coaching

Clear communication

Interpersonal skills

Analytical skills

Data entry

Decision making

Education

High school diploma or GED

Job description

Health Care Service Corporation is seeking a detail-oriented professional to analyze, resolve, expedite, and coordinate the processing of telephone and written inquiries. The role includes coaching customer service advocates, processors and examiners to improve performance and service quality.

The ideal candidate has a high school diploma or GED, 2 years of health care or insurance customer service experience, strong communication skills, and solid data entry abilities.