Customer Experience Advocate & Coach

Customer Service; Albuquerque (NM); On-site; USD 25,000 - 52,000; Full time

Job summary

HCSC is seeking a Customer Service professional to analyze, resolve, expedite, and coordinate processing of telephone and written inquiries. The role includes coaching customer service advocates, processors, and examiners to ensure high-quality service.

Required are a high school diploma or GED, 2 years of health care or insurance customer service experience, and strong verbal and written communication skills. Data entry and typing experience are also needed.

Qualifications

• High school diploma or GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Responsibilities

• Analyze, resolve, expedite, and coordinate processing of telephone and written inquiries.
• Provide job and unit specific coaching for customer service advocates, processors and/or examiners.

Skills

Data entry

Interpersonal skills

Analytical skills

Verbal communication

Written communication

Education

High school diploma or GED

Job description

HCSC is seeking a Customer Service professional to analyze, resolve, expedite, and coordinate processing of telephone and written inquiries. The role includes coaching customer service advocates, processors, and examiners to ensure high-quality service.

Required are a high school diploma or GED, 2 years of health care or insurance customer service experience, and strong verbal and written communication skills. Data entry and typing experience are also needed.