Remote Customer Advocate & Resolution Coach

HCSC Group; Albuquerque, Northern (NM, KY); Hybrid; USD 52,894,000 - 108,427,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Tuition reimbursement

Job summary

Health Care Service Corporation is seeking a Customer Advocate Specialist for a remote role in Albuquerque, NM. You will analyze, resolve, and coordinate the processing of telephone and written inquiries while coaching junior customer advocates.

Requirements include a high school diploma, 2 years in customer service in health care or insurance, strong communication and data entry skills, and knowledge of issue protocols.

Qualifications

• High school diploma OR GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Responsibilities

• Responsible for analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries.
• Providing job and unit specific coaching for customer service advocates, processors and/or examiners.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Analytical skills

Data entry

Education

High school diploma or GED

Job description

Health Care Service Corporation is seeking a Customer Advocate Specialist for a remote role in Albuquerque, NM. You will analyze, resolve, and coordinate the processing of telephone and written inquiries while coaching junior customer advocates.

Requirements include a high school diploma, 2 years in customer service in health care or insurance, strong communication and data entry skills, and knowledge of issue protocols.