Customer Advocate Specialist

Customer Service; Albuquerque (NM); On-site; USD 25,000 - 52,000; Full time

Job summary

HCSC is seeking a Customer Service professional to analyze, resolve, expedite, and coordinate processing of telephone and written inquiries. The role includes coaching customer service advocates, processors, and examiners to ensure high-quality service.

Required are a high school diploma or GED, 2 years of health care or insurance customer service experience, and strong verbal and written communication skills. Data entry and typing experience are also needed.

Qualifications

• High school diploma or GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Responsibilities

• Analyze, resolve, expedite, and coordinate processing of telephone and written inquiries.
• Provide job and unit specific coaching for customer service advocates, processors and/or examiners.

Skills

Data entry

Interpersonal skills

Analytical skills

Verbal communication

Written communication

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Responsible for analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries. Providing job and unit specific coaching for customer service advocates, processors and/or examiners.

Job Requirements

• High school diploma OR GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Preferred Job Requirements

• 3 years customer service experience.
• 2 years data entry experience in an office environment.
• Knowledge of Managed Care Programs.
• Knowledge of medical terminology and anatomy.
• Referral preference given to applicants able to take and meet testing criteria.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472) Native American Indian Preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, #LI-Remote #LI-CH1 INJLF)

Compensation: $18.46 - $37.84

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.