Customer Advocate Specialist

hcsc; United States; On-site; USD 25,000 - 52,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking candidates to analyze, resolve, expedite, and coordinate the processing of telephone and written inquiries. The role involves coaching customer service advocates, processors and examiners on unit-specific procedures and best practices.

Ideal applicants have a high school diploma or GED with 2 years of customer service in health care or insurance, strong communication, and the ability to coach others.

Qualifications

• High school diploma or GED is required.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC's customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Responsibilities

• Analyze, resolve, expedite, and coordinate processing of telephone and written inquiries.
• Provide unit-specific coaching for customer service advocates, processors and/or examiners.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Data entry/typing

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Responsible for analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries. Providing job and unit specific coaching for customer service advocates, processors and/or examiners.

Job Requirements

• High school diploma OR GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC's customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Preferred Job Requirements

• 3 years customer service experience.
• 2 years data entry experience in an office environment.
• Knowledge of Managed Care Programs.
• Knowledge of medical terminology and anatomy.
• Referral preference given to applicants able to take and meet testing criteria.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472) Native American Indian Preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25,

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$18.46 - $37.84 Exact compensation may vary based on skills, experience, and location.