Remote Customer Education Specialist

Crossbeam; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

Remote-friendly

Learning stipends

Parental leave

Job summary

Crossbeam is seeking a Customer Education Specialist to help thousands of users learn, grow, and unlock value. You’ll lead virtual trainings for Sales, Partnerships, Admins, and other professionals who rely on Crossbeam to drive revenue through their ecosystem.

You’ll develop training content, contribute to the Help Center and Crossbeam Academy, and collaborate with Customer Success, Support, and Product Marketing to deliver a cohesive learning experience.

Qualifications

• 1+ years in a customer-facing role (Customer Success, Partnerships, Sales, Support, Training, Onboarding, or similar)
• Confidence speaking live to groups — presenting, teaching, demoing, or handling questions on the fly
• Strong written communication skills and the ability to explain things simply and clearly
• Quick learner who can pick up new tools, concepts, and workflows without heavy guidance
• Detail-oriented, dependable, and self-motivated — comfortable owning tasks end-to-end
• Bonus: knowledge of sales workflows, partnership ecosystems, or B2B SaaS

Responsibilities

• Lead engaging virtual trainings, workshops, and onboarding sessions for audiences across Sales, Partnerships, Marketing, and Crossbeam Admins — from small stakeholder groups to 100+ person org-wide calls
• Serve as a high-impact ambassador of the Crossbeam learning experience — driving adoption, aha-moments, and confidence in ecosystem-led growth
• Build rapport quickly, adapt to different learners, read the room, and guide customers toward meaningful outcomes in real time
• Develop deep Crossbeam product expertise and translate it into training content that's accurate, accessible, and aligned with customer needs
• Contribute to the Help Center, Crossbeam Academy, and webinars — help articles, documentation, scripts, and new courses
• Collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience across every customer touchpoint
• Use AI and automation thoughtfully to improve output, not replace judgment.

Skills

Public speaking

Clear communication

Detail-oriented

Self-motivated

Quick learner

B2B SaaS knowledge

Job description

Crossbeam is seeking a Customer Education Specialist to help thousands of users learn, grow, and unlock value. You’ll lead virtual trainings for Sales, Partnerships, Admins, and other professionals who rely on Crossbeam to drive revenue through their ecosystem.

You’ll develop training content, contribute to the Help Center and Crossbeam Academy, and collaborate with Customer Success, Support, and Product Marketing to deliver a cohesive learning experience.