Remote Customer Community & Enablement Lead

Threecolts LLC; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Threecolts LLC seeks a Customer Community & Enablement Manager in the United States. This hands-on role focuses on building strong relationships with customers, growing engagement across our communities, and helping customers derive maximum value from our software products.

Core duties include leading education and training sessions, creating helpful onboarding content, and coordinating customer participation in research, betas, and advocacy programs.

Qualifications

• Experience in community management or customer education roles.
• Ability to present, host webinars, and deliver product training.
• Strong communication and relationship-building skills.
• Able to learn software quickly and explain complex features simply.
• Experience creating customer-facing educational content.
• Proactive, organised, and able to manage multiple priorities.
• Comfortable appearing on camera and engaging with customers.
• Experience in ecommerce, marketplace selling, or SaaS is a plus.
• Familiarity with AI tools is advantageous.

Responsibilities

• Manage and grow engagement across Threecolts communities and Seller 365.
• Host live education sessions, webinars, workshops and product demos.
• Create tutorials, FAQs, onboarding guides and walkthroughs.
• Build customer relationships and encourage participation in events and beta programs.
• Gather customer feedback and share insights with internal teams.

Skills

Community management

Public speaking

Customer education

Content creation

Organised multitasking

On-camera presence

Ecommerce / SaaS knowledge

AI tools familiarity

Job description

Threecolts LLC seeks a Customer Community & Enablement Manager in the United States. This hands-on role focuses on building strong relationships with customers, growing engagement across our communities, and helping customers derive maximum value from our software products.

Core duties include leading education and training sessions, creating helpful onboarding content, and coordinating customer participation in research, betas, and advocacy programs.