Remote Community & Education Manager

Threecolts LLC; United States; Remote; USD 41,000 - 50,000; Full time

Job summary

Threecolts is seeking a Customer Community & Enablement Manager to build strong relationships with customers, grow engagement in our communities, and help customers maximize value from our products. This hands-on, customer-facing role centers on community management, product education, live training and customer advocacy.

You will lead sessions, create tutorials and onboarding guides, and coordinate customer input for testing and beta programs, while collaborating with Education, Care, Product

Qualifications

• Experience in community management, customer education or a similar role.
• Confident presenting, hosting webinars and delivering product training.
• Strong communication and relationship-building skills.
• Ability to quickly learn software products and explain features simply.
• Experience creating customer-facing educational content.

Responsibilities

• Manage and grow engagement across Threecolts communities and Seller 365 community.
• Host live customer education sessions, webinars, workshops and product demonstrations.
• Create helpful educational content, including tutorials, FAQs, onboarding guides and product walkthroughs.
• Build strong customer relationships and encourage participation in events, research, betas and advocacy.
• Gather customer feedback, identify recurring challenges and share insights with internal teams.
• Recruit and coordinate customers for product testing, research and feedback programmes.
• Represent Threecolts confidently on customer calls, video and at virtual or in-person events.
• Work closely with Education, Customer Care, Product and Innovations to improve the customer experience.

Skills

Community management

Customer education

Public speaking

Product training

Communication

Multitasking

On-camera presence

Ecommerce/SaaS

AI tools familiarity

Video editing

Job description

Threecolts is seeking a Customer Community & Enablement Manager to build strong relationships with customers, grow engagement in our communities, and help customers maximize value from our products. This hands-on, customer-facing role centers on community management, product education, live training and customer advocacy.

You will lead sessions, create tutorials and onboarding guides, and coordinate customer input for testing and beta programs, while collaborating with Education, Care, Product