Remote Customer Care & Support Specialist

Clear Destination Inc.; Melbourne, Northern (FL, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Christian Care Ministry is seeking a Customer Service Advocate to serve as a primary resource for members and providers, addressing questions about membership guidelines, provisions, technical support, and paying monthly shares.

The role requires strong communication, accuracy, and empathy, with a commitment to Christian values and timely service. A high school diploma and 2+ years in customer service are expected, with healthcare/insurance exposure preferred.

Qualifications

• High school diploma or GED with 2+ years of customer service experience in a relevant industry (insurance, healthcare, etc).
• Two years in a high-volume contact center preferred.
• Healthcare, insurance or medical billing exposure preferred.

Responsibilities

• Present accurate, complete information to callers with tact and grace.
• Document call notes accurately in appropriate systems.
• Troubleshoot and resolve issues with members/providers.
• Maintain urgency in communications with medical providers and members.
• Show compassion, empathy and understanding to customers and providers.
• Meet monthly service objectives as outlined by management.
• Adhere to company rules and policies and seek training opportunities.
• Mentor others when asked; reflect Christian values in professionalism and information accuracy.
• Offer prayer to members/providers at appropriate opportunities.
• All other duties as assigned.

Skills

Oral & written communication

Typing 30 wpm

Digital literacy

Customer service

High volume call center

Empathy and compassion

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Zoom

CRM system

Database system

Job description

Christian Care Ministry is seeking a Customer Service Advocate to serve as a primary resource for members and providers, addressing questions about membership guidelines, provisions, technical support, and paying monthly shares.

The role requires strong communication, accuracy, and empathy, with a commitment to Christian values and timely service. A high school diploma and 2+ years in customer service are expected, with healthcare/insurance exposure preferred.