Member Support Representative (Onsite - Local Candidates)

Christian Healthcare Ministries; Barberton (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Fully paid health benefits

Retirement and Life Insurance

12 paid holidays PLUS birthday

Lunch provided daily

Professional Development

Paid Training

Job summary

Christian Healthcare Ministries is looking for a Member Support Representative to assist members with general inquiries through phone and email. This entry-level position focuses on providing compassionate support and the opportunity to minister through prayer.

Ideal candidates will engage positively with others, possess strong communication skills, and have a willingness to provide accurate and timely information about CHM services during working hours, Monday to Friday.

Qualifications

• High School Diploma or equivalent required.
• Preferred: Some college coursework and 1-2 years of customer service experience.
• Proficiency in Microsoft Office programs.

Responsibilities

• Respond to member inquiries via phone and email with professionalism.
• Verify and update member information accurately.
• Provide accurate information about CHM guidelines and processes.

Skills

Customer service

Communication skills

Interpersonal communication

Detail orientation

Organizational skills

Education

High School Diploma or equivalent

Some college coursework in business or communications

Tools

Microsoft Office programs

Gift Manager or CRM software

Job description

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.

WHAT WE OFFER

• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

ESSENTIAL JOB FUNCTIONS

• Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
• Verify and update member information accurately in CHM’s systems.
• Log and track all interactions in the member management system (Gift Manager or CRM).
• Follow standard operating procedures (SOPs) when handling common inquiries.
• Provide accurate information about CHM guidelines, membership, billing, and processes.
• Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
• Review and assess member concerns, escalating to management when necessary.
• Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
• Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
• Protect member confidentiality and comply with HIPAA and organizational privacy standards.
• Thrive in a collaborative team environment and contribute positively to overall team goals.
• Uphold the mission, vision, values, and service standards of CHM in every interaction.
• Maintain a professional demeanor at all times.
• Perform other job duties as assigned by management.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

• Required: High School Diploma or equivalent.
• Preferred: Some college coursework in business, communications, or related field; or 1–2 years of customer service experience.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
• Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
• Strong verbal and written communication skills, with active listening ability.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage workload, multi-task, and adapt to changing priorities.
• Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.

CORE COMPETENCIES

• Interpersonal Communication
• Detail Orientation & Accuracy
• Adaptability & Flexibility

PERFORMANCE EXPECTATIONS

• Maintain accuracy and efficiency in all member records updates.
• Meet or exceed department standards for call and email response times.
• Consistently achieve high member satisfaction scores.
• Demonstrate reliability, accountability, and professionalism in all duties.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Standard schedule: Monday–Friday, 9:00 AM–5:00 PM (with flexibility for ministry needs).
• Office-based environment with regular phone and computer use.
• Ability to sit at a desk and use a computer/phone for extended periods.
• Manual dexterity for typing and handling office equipment.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost‑sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.