Christ-Centered Member Advocate & Support Specialist

Samaritan Ministries; Peoria (IL); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance: MEC plan with HSA

401K Retirement plan with employer

Life Insurance

Short-term disability

Paid holidays

Maternity and paternity leave

FMLA

Bereavement

PTO 40 hours to use after 30 days + 80

Spiritual support and counseling

Best Christian Workplace

Job summary

Samaritan Ministries seeks a Membership Advocate to compassionately assist members via approved channels, providing timely information and solutions within ministry guidelines. The role emphasizes Christ-centered care, data accuracy, and excellent service delivery.

Responsibilities include training participation, handling inquiries, resolving issues, and maintaining confidentiality across membership interactions, with on-site office requirements and occasional travel as needed.

Qualifications

• Two-year degree from an accredited university or the equivalent combination of education and experience.
• Excellent interpersonal, written, and oral communication skills with an ability to present complex information in an understandable manner.
• Active listening and decision-making skills and the ability to ask appropriate questions, understand concerns, and bring resolution.
• Strong work ethic and self-starter, able to adapt to change within a fast-paced environment, and learn and navigate new Software quickly.
• A compassionate and professional attitude with an ability to quickly develop a rapport and trust with members and maintain confidentiality.
• Willingness to grow in skills, knowledge and capability, in line with goals agreed upon with supervisor.
• Maintains a humble, Christ-centered, and others-focused ‘team player’ attitude.

Responsibilities

• Provide biblical counsel, prayer, and encouragement, while upholding the authority of the member’s local church.
• Participate in ongoing training and attend meetings; review materials; help less tenured advocates.
• Meet quality assurance requirements and KPIs as specified by Team Lead.
• Handle member problems with professionalism and Christ-centered compassion.
• Help members navigate the interaction between membership in a health care sharing ministry and an insurance-centric health care field.
• Answer member questions about Samaritan Ministries, health care sharing, the need sharing process, Guidelines, policies, and other processes.
• Communicate with care to deliver an excellent member experience.
• Assess member situations to tailor communication and care.
• Document interactions in the membership database.
• Assist in understanding how medical bills are resolved with provider interactions.
• Manage long-term interactions to bring resolution and satisfaction.
• Perform specialized functions as a Membership Advocate when assigned.
• Handle inbound/outbound calls, emails, and tasks from members and other departments.

Skills

Interpersonal skills

Written communication

Oral communication

Active listening

Decision making

Work ethic

Team player

Compassion

Education

Associate degree

Job description

Samaritan Ministries seeks a Membership Advocate to compassionately assist members via approved channels, providing timely information and solutions within ministry guidelines. The role emphasizes Christ-centered care, data accuracy, and excellent service delivery.

Responsibilities include training participation, handling inquiries, resolving issues, and maintaining confidentiality across membership interactions, with on-site office requirements and occasional travel as needed.