Remote Customer Care Advocate | Mission-Driven Support

Joyce Meyer Ministries; Fenton (MO); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan with no out-of-pocketprem

Generous HSA contributions

Free Dental

Free long-term disability and life保险

Wholistic Wellness Program

Employee Assistance Program for you和

403(b) generous matching

Discount on ministry resources

Options to work from home with aHybrid

Paid time off

Professional Development

Tuition Reimbursement

Job summary

Joyce Meyer Ministries in Missouri is seeking a friendly, service-oriented professional to join our team and help supporters access information and resources. You will process resource orders, answer prayer calls, and provide resource information with compassion and accuracy.

This role emphasizes excellent data entry, strong communication, and the ability to work in a fast-paced, mission-driven environment with hybrid work options.

Qualifications

• High school diploma.
• Proficient with Microsoft Office 365.
• Excellent verbal and written communication.
• Strong typing skills.
• Ability to work independently with minimal direction.
• Ability to work in a team environment and be detail oriented.
• Excellent verbal and written communication skills.
• Strong typing skills.
• Ability to learn new software & systems, technology and processes.
• Ability to remain calm in a stressful situation.

Responsibilities

• Builds lasting relationships with friends and partners
• Understand and strive to meet or exceed customer care metrics
• Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
• Respond to written communication and verbal responses over the phone
• Maintains knowledge of our resources, current and past campaigns via tools provided
• Ability to enter data with speed and accuracy

Skills

Customer service

Active listening

Strong typing

Communication skills

Teamwork

Multitasking

Detail oriented

Independent worker

Agile

Learn new software

Education

High school diploma

Tools

Microsoft Office 365

Contact center software

Job description

Joyce Meyer Ministries in Missouri is seeking a friendly, service-oriented professional to join our team and help supporters access information and resources. You will process resource orders, answer prayer calls, and provide resource information with compassion and accuracy.

This role emphasizes excellent data entry, strong communication, and the ability to work in a fast-paced, mission-driven environment with hybrid work options.