Remote Customer Care Specialist – WOW Service & Growth

Assurant; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

PTO

Tuition reimbursement

Virtual training

Job summary

Assurant is seeking a Customer Care Representative to assist customers remotely across Arizona and Nevada. The role involves handling inbound calls and emails with empathy, resolving issues, and documenting interactions while staying aligned with evolving priorities.

Periodic shifts may include evenings and weekends, and there is a focus on delivering a consistent, positive customer experience. Applicants should have a high school diploma or GED, strong communication skills, and the ability to

Qualifications

• Excellent verbal and written communication skills.
• Ability to listen carefully, ask clarifying questions and resolve issues.
• Proficiency navigating computer-based systems and handling multiple tasks.

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call – customers should hear your smile.

Skills

Clear communication

Active listening

Problem solving

Multitasking

Tech savvy

Education

High school diploma or GED

Job description

Assurant is seeking a Customer Care Representative to assist customers remotely across Arizona and Nevada. The role involves handling inbound calls and emails with empathy, resolving issues, and documenting interactions while staying aligned with evolving priorities.

Periodic shifts may include evenings and weekends, and there is a focus on delivering a consistent, positive customer experience. Applicants should have a high school diploma or GED, strong communication skills, and the ability to