Customer Care Representative

American Bankers Insurance Company of Florida; Arizona; Hybrid; USD 20,705 - 38,228; Full time

Job summary

American Bankers Insurance Company of Florida is seeking a Customer Care Representative for a remote role in Arizona and Nevada. This full-time position involves handling inbound customer calls and emails with empathy and professionalism while providing proactive solutions and resolving issues.

The ideal candidate has a high school diploma, customer service experience, strong communication skills, and a quiet working environment. Compensation ranges from $15.03 to $27.75 per hour. Shifts may include evenings, weekends, and holidays.

Qualifications

• Minimum of high school diploma or GED required.
• Experience in call center, insurance, or banking is necessary.
• Reliable high-speed internet and quiet home office setup.

Responsibilities

• Handle inbound customer calls and e‑mails with empathy.
• Resolve issues and provide proactive solutions.
• Participate in special projects and adapt to priorities.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Multitasking using technology

Education

High school diploma or GED

Job description

Job Overview

Customer Care Representative – Remote (Arizona and Nevada). Full‑time, 40 hours per week. Shifts may include evenings, weekends, and holiday work. Compensation includes competitive base pay plus shift differentials for nights and weekends.

Responsibilities

• Handle inbound customer calls and e‑mails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call—customers should hear your smile.
• Note: This role does not involve cold calling, sales, or contract upgrades.

Qualifications

• Minimum Requirements: High school diploma or GED; customer service experience in call center, insurance, or banking; strong communication, listening, and problem‑solving skills; ability to multitask using technology in a fast‑paced environment; reliable high‑speed internet (25Mbps down / 6Mbps up); quiet, distraction‑free home office setup.
• Preferred: 2+ years of customer service experience; prior remote work experience.

Work Environment

Full‑time, 40hours per week. Shift schedules vary and may include weekends and holidays. Minimum availability through 9PM EST. Periodic shift bids determine schedules based on business needs.

Compensation

Pay Range: $15.03 – $27.75 per hour. The posted range reflects compensation factors such as candidate background, experience, and work location, and allows for salary growth within the role.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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