Remote Customer Care Specialist - WOW Service & Growth

Assurant, Inc.; Arizona; On-site; USD 22,041 - 37,195; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition reimbursement

Job summary

Assurant, Inc. is seeking a Customer Care Representative to handle inbound calls and emails from customers in Arizona and Nevada. This remote, full-time role offers evenings/weekends shifts, competitive pay, and a comprehensive benefits package.

You will resolve issues, document interactions, and provide proactive solutions while delivering a WOW experience on every call. A quiet home office and reliable internet are required, with on-going training and growth opportunities available.

Qualifications

• High school diploma or GED required.
• Customer service experience (call center, insurance, or banking) preferred.
• Strong communication, listening, and problem-solving skills.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet required (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup.

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call—customers should hear your smile!

Skills

Customer service

Communication skills

Multitasking

Problem solving

Tech savviness

Attention to detail

Education

High school diploma or GED

Job description

Assurant, Inc. is seeking a Customer Care Representative to handle inbound calls and emails from customers in Arizona and Nevada. This remote, full-time role offers evenings/weekends shifts, competitive pay, and a comprehensive benefits package.

You will resolve issues, document interactions, and provide proactive solutions while delivering a WOW experience on every call. A quiet home office and reliable internet are required, with on-going training and growth opportunities available.