Remote Customer Care Specialist (TX) – High-Volume Support

TopView Group; United States; Remote; USD 14,000 - 19,000; Full time

Benefits offered by this job

Fully remote position

Flexible schedules

Job summary

TopView is a fast-growing sightseeing and local experiences company offering a range of experiences across major U.S. cities. This remote role requires open availability, including overnights, weekends, and holidays, and candidates must reside in Texas.

You will handle emails and chat inquiries, assist with bookings and changes, and document interactions in a CRM in a high-volume environment. Strong communication and problem-solving skills are essential, with parity for bilingual English/Spanish

Qualifications

• Experience handling customer inquiries (emails and chat)
• Ability to manage high-volume escalations
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced remote environment

Responsibilities

• Handle customer inquiries via emails and chat across multiple U.S. cities
• Assist customers with bookings, changes, and general inquiries
• Manage high-volume escalations with professionalism and confidence
• Follow company policies and escalation protocols
• Accurately document interactions in Zendesk or similar CRM
• Work in a fast-paced, high-volume environment

Skills

Communication skills

Problem-solving

Multitasking

Reliability

Tools

Zendesk

Job description

TopView is a fast-growing sightseeing and local experiences company offering a range of experiences across major U.S. cities. This remote role requires open availability, including overnights, weekends, and holidays, and candidates must reside in Texas.

You will handle emails and chat inquiries, assist with bookings and changes, and document interactions in a CRM in a high-volume environment. Strong communication and problem-solving skills are essential, with parity for bilingual English/Spanish