Remote Customer Care Specialist — TX (Full-Time)

Talentoma; Texas; A distancia; USD 39.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Descripción de la vacante

Talentoma is seeking a Customer Care Representative to join a fully remote team serving customers in Texas, United States. The role requires a 40-hour week, with varying shifts, and a focus on clear, helpful guidance and timely follow-up.

You will handle questions via Freshdesk, Zoho CRM, and Talkdesk, review requests, and guide customers through next steps while maintaining precise notes and escalation when needed. A strong emphasis on professional communication and resource usage will be key.

Formación

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Familiarity with customer question handling, service ticket workflows, and product or service information is preferred.
• Ability to use a support platform such as Freshdesk, a CRM such as Zoho CRM, and a contact-center phone system such as Talkdesk is preferred.
• Ability to communicate clearly by phone, chat, and written messages while adapting explanations to customer needs.

Responsabilidades

• Receive customer questions through a support platform such as Freshdesk, a contact-center phone system such as Talkdesk, and a live chat tool such as Olark.
• Review each request, identify the customer’s question, and confirm relevant account or service details before providing guidance.
• Explain product or service information in clear, courteous language that matches approved resources and current team guidance.
• Use a CRM such as Zoho CRM to review prior interactions, update customer details, and enter complete notes about the conversation and next action.
• Search approved knowledge resources to find consistent answers for common questions, service steps, and available options.
• Create or update service tickets when a question needs research, additional action, or coordination beyond the initial contact.
• Follow up with customers through the appropriate channel when an update, clarification, or next step is available.
• Route complex, urgent, or unresolved service tickets to the customer service team lead or the appropriate internal support team with clear interaction notes.
• Monitor assigned queues and open tickets, prioritize pending customer needs, and keep ownership until the request is resolved or transferred.
• Meet quality expectations through accurate information, timely turnaround, complete notes, respectful communication, and dependable follow-up.

Conocimientos

Communication skills

Customer focus

Time management

Educación

High school diploma or equivalent

Herramientas

Freshdesk

Zoho CRM

Talkdesk

Descripción del empleo

Talentoma is seeking a Customer Care Representative to join a fully remote team serving customers in Texas, United States. The role requires a 40-hour week, with varying shifts, and a focus on clear, helpful guidance and timely follow-up.

You will handle questions via Freshdesk, Zoho CRM, and Talkdesk, review requests, and guide customers through next steps while maintaining precise notes and escalation when needed. A strong emphasis on professional communication and resource usage will be key.