Remote Customer Experience Specialist (High-Volume B2C)

GoSaga, Inc.; New York, Virginia (NY, MN, NH); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

100% work from home in EST time zone

32 hours per week, full-time status

Health benefits

1-week paid vacation for 32+ hours

Supportive leadership and autonomous,非

Job summary

Squeeze in the United States is seeking a dedicated customer service specialist for a fully remote, high-volume B2C environment. You will respond to inquiries via email, phone, SMS, and chat, helping guests use the app—from account setup to booking and payment—and relay feedback to internal teams.

We value a self-starting, energetic, detail-oriented personality with excellent communication skills and a passion for guest-first service. Eligibility to work in NY/NH/VA is required.

Qualifications

• 3+ years in customer service at a high-volume B2C technology business.
• Strong written and verbal communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Must be able to work at least Saturday or Sunday.
• Experience with Zendesk is required.

Responsibilities

• Respond to guest inquiries via email, phone, SMS and chat.
• Assist guests with using the app: download, set up, book, become a member, complete appointments.
• Serve as liaison linking guest feedback with Product, Shop Management, Operations.
• Provide fast, professional support to locations nationwide and leadership.
• Use internal tools from payment portals to scheduling.
• Identify opportunities to improve guest experience and internal processes.

Skills

Customer service

High-volume support

Communication skills

Troubleshooting

Self-starter

Remote work

Multitasking

Tools

Zendesk

Slack

Klaviyo

GoHighLevel

Asana

Stripe

Job description

Squeeze in the United States is seeking a dedicated customer service specialist for a fully remote, high-volume B2C environment. You will respond to inquiries via email, phone, SMS, and chat, helping guests use the app—from account setup to booking and payment—and relay feedback to internal teams.

We value a self-starting, energetic, detail-oriented personality with excellent communication skills and a passion for guest-first service. Eligibility to work in NY/NH/VA is required.