Remote Customer Service Pro — High-Volume & Bilingual

TopView Group; El Paso (TX); Remote; USD 15,000 - 18,000; Full time

Job summary

TopView Group is hiring for a remote customer support role based in Texas. You will handle emails and chat inquiries, assist customers with bookings and changes, and manage high-volume escalations in a fast-paced environment.

Candidates should have strong communication skills, be reliable, and able to work independently. Bilingual English/Spanish is a plus; overnight/weekend availability is required.

Qualifications

• Experience handling customer inquiries via email and chat.
• Ability to manage high-volume escalations professionally.
• Strong communication and problem-solving skills.
• Reliable and able to work independently in a remote setting.
• Bilingual English/Spanish is a plus.

Responsibilities

• Handle customer inquiries (emails and chat) across multiple U.S. cities.
• Assist customers with bookings, changes, and general inquiries.
• Manage high-volume escalations with professionalism and confidence.
• Follow company policies and escalation protocols.
• Accurately document interactions in Zendesk (or similar CRM).
• Work in a fast-paced, high-volume environment.

Skills

Customer service

CRM experience (Zendesk)

Bilingual English/Spanish

Remote work capability

Tools

Zendesk

Job description

TopView Group is hiring for a remote customer support role based in Texas. You will handle emails and chat inquiries, assist customers with bookings and changes, and manage high-volume escalations in a fast-paced environment.

Candidates should have strong communication skills, be reliable, and able to work independently. Bilingual English/Spanish is a plus; overnight/weekend availability is required.