Customer Service Representative-Chicago, Illinois

Clark Pest Control, Inc.; Lake Barrington, Antioch (IL, IL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive hourly wages

Work from home after training

Comprehensive benefits package

401(k) plan with company match

Generous PTO program

Job summary

Crane Pest Control Inc. in Lake Barrington is seeking a Customer Service Representative to join our expanding team. This role involves providing exceptional support to both internal and external clients, coordinating schedules, and resolving customer issues.

Candidates must demonstrate strong communication skills, organizational abilities, and a commitment to excellent customer service. Enjoy competitive hourly wages, a comprehensive benefits package, and the opportunity to work from home after initial training.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities effectively.
• Professional demeanor and phone etiquette.

Responsibilities

• Provide exceptional customer service and support.
• Coordinate schedules and resolve customer issues.
• Assist in scheduling of service routes.

Skills

Excellent communication skills

Customer service principles

Organizational skills

Problem-solving skills

Phone etiquette

Education

High school degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

OPC Pest Services rapidly expanding in the Northeastern Illinois and Chicago service areas -- if you're looking for competitive wages with a stress-free work environment, we have amazing job opportunities with full-time employment all year round! We're searching for our next Customer Service Representative and if you're looking for competitive wages and you embrace an engaged, team-centered work environment as you work to assist technicians and customers, we have an amazing career in our Customer Care Center for you!

We Offer…

• Competitive hourly wages dependent on skill level--starting wages between $18-$22 per hour;
• Cut the commute--work from home! Our CSRs are trained onsite to start then work from home (must have a designated home office space with acceptable internet speeds);
• Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);
• 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan;
• Six paid holidays and a generous PTO (paid time off) program--receive up to 15 PTO days your first year;
• Employer discount program through PerkSpot;
• An energetic and diverse staff that appreciate each other and the communities that we serve.

We look forward to having you on our Team!

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and promotional information
• Maintain accurate records utilizing customer service software applications
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We’re Looking For

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

Excellent communication and problem-solving skills are crucial to our business.

If you are a collaborative partner with a strong work ethic who can appreciate providing support while assisting others, this is the right career fit for you.

If you’re organized and enthusiastic, you are ready to be a P.E.S.T.!

Our Core Values

Be a P.E.S.T.

Professional . . . Do your best to be the best

Ethical . . . Do the right thing

Selfless . . . Do more for others

Teamwork . . . Do it for you, me & OPC

Join OUR High Quality Customer Service Team!

Qualifications

• High school degree or equivalent
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and the ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• We require successful completion of background check and drug screen

Apply today to become a P.E.S.T. with OPC

OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer.