Customer Service Representative

Pest Elimination Systems Technology Inc.; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Pest Elimination Systems Technology Inc. in New York is seeking a Customer Service Representative to handle inbound calls and emails, schedule pest inspections, and offer product guidance.

The role requires coordinating technicians and maintaining service timelines to ensure customer satisfaction. You will resolve inquiries, manage orders, and support the team with accurate information and timely communication.

Qualifications

• 2+ years in customer service or office administration.
• Willingness to learn industry software and systems.

Responsibilities

• Answer inbound calls and emails from clients seeking pest control services and information.
• Schedule service appointments for inspections, treatments, and follow-ups.
• Provide client support and direct complex issues to technicians or managers.
• Dispatch technicians and monitor schedules to ensure timely service.
• Address customer complaints and escalations to achieve satisfaction.
• Assist with urgent appointment scheduling or dispatching emergency services when needed.
• Create and present customized service orders detailing treatments, pricing, and terms.

Skills

Communication

Organization

Time Management

Technical Skills

Job description

Benefits:

• 401(k)
• Health insurance
• Paid time off

Customer Service Representative

Core Skills

• Communication: Ensuring smooth and professional communication with clients and between various departments within the company, such as office staff, field technicians, and management.
• Organization, Task Management & Time Management: Ability to prioritize and manage completion of multiple tasks and scheduling in a dynamic environment.
• Technical Skills: Ability to learn and utilize various software programs, applications and equipment that are industry specific.

Customer Interaction

• Answering Calls and Emails: Handling inbound calls from clients seeking pest control services, treatment inquiries, and general company information.
• Scheduling Appointments: Setting up service appointments for pest inspections, treatments, and follow-up visits.
• Client Support: Offering advice or information regarding pest problems and directing more complex issues to technicians or managers.

Coordinating Technicians and Field Staff

• Dispatching Technicians: Ensuring that technicians are assigned to appropriate appointments and that they have the necessary information before going out on calls.
• Monitoring Schedules: Ensuring that technicians stay on schedule and making adjustments when necessary.

Handling Complaints and Queries

• Problem Resolution: Addressing customer concerns and complaints, striving for customer satisfaction, and escalating issues as needed to management.

Handling Emergencies

• Quick Response: In case of urgent pest-related issues, assisting with urgent appointment scheduling or dispatching emergency services if needed.

Creating Service Orders

• Customizing Service Orders: Using company templates or systems to create personalized service proposals, detailing the pest control treatment plan, pricing, and terms.
• Presenting Service Orders: Sending proposals to clients via email and following up to answer questions or negotiate terms.

At least 2 years previous experience working in a customer service or office administration role preferred.