Remote Customer Care Specialist - Evening Shifts

Trident Care; Clearwater (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance after 30 days

Two weeks vacation

8 paid holidays

Same day pay

401(k)

Job summary

TridentCare is seeking a dedicated Customer Service Representative for a remote role within 50 miles of Clearwater, FL. Schedule: Mon-Fri 1:30pm–10:00pm EST. You will handle customer orders by phone, deliver prompt, courteous service, and document activity in the DDF system.

The role requires strong communication, problem solving, and the ability to type 35–40 wpm. A high school diploma and reliable internet are required; medical terminology is a plus.

Qualifications

• Must have strong customer service and communication skills.
• Ability to type 35–40 words per minute with accuracy.
• Basic computer skills and multitasking ability.
• Experience in call center or order processing preferred.
• High school diploma or equivalent required.

Responsibilities

• Receive and process customer orders by telephone in a prompt and courteous manner.
• Provide responsive solutions and document activity in the DDF system.
• Cross-train in other call center duties as needed.
• Meet productivity targets and adhere to the posted schedule.

Skills

Customer service

Communication

Typing speed 35-40 wpm

Problem solving

Computer skills

Teamwork

Independent work

Education

High school diploma or equivalent

Medical terminology (preferred)

Job description

TridentCare is seeking a dedicated Customer Service Representative for a remote role within 50 miles of Clearwater, FL. Schedule: Mon-Fri 1:30pm–10:00pm EST. You will handle customer orders by phone, deliver prompt, courteous service, and document activity in the DDF system.

The role requires strong communication, problem solving, and the ability to type 35–40 wpm. A high school diploma and reliable internet are required; medical terminology is a plus.