Customer Service Representative

Trident Care; Carrollton (TX); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Sick time

8 paid holidays

Same day pay

Dental insurance

Vision insurance

Disability insurance

Company paid life insurance

401(k)

Job summary

TridentCare is seeking a Customer Service Representative for a remote role, though candidates must reside within 50 miles of the Carrollton, TX location. The shift is Monday–Friday, 10:00am–6:30pm EST.

The CSR handles incoming and outgoing orders, provides courteous support, and documents activity in the DDF system. The role requires strong communication and problem-solving skills, the ability to multitask, and a high-speed internet connection for remote work.

Qualifications

• Ability to work independently and as part of a team.
• Computer knowledge and basic software skills.
• Strong customer service, written and verbal communication.
• Solid problem solving and decision making abilities.
• Good organizational skills and ability to prioritize tasks.
• Typing 35–40 words per minute; adaptable to change.
• Medical terminology experience preferred but not required.
• A minimum of a High school Diploma or equivalent required.
• Must have high speed internet for remote work.

Responsibilities

• Receive and process customer orders by telephone promptly and courteously.
• Handle 110 customer interactions per eight hours after 4 months.
• Provide accurate responses and resolve routine problems; escalate when needed.
• Document activity in the DDF system and log calls.
• Cross-train in other call center tasks and perform as needed.
• Maintain professional conduct and adhere to the work schedule.

Skills

Customer service

Communication

Problem solving

Typing speed

Teamwork

Organization

Multitasking

Remote work readiness

Medical terminology

Education

High school diploma or equivalent

Job description

This is a remote position. Candidates must reside within 50 miles of office location at 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006

Shift: Monday - Friday 10:00am - 6:30pm EST

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

• Provide prompt, accurate and courteous responses to customers

• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

• Answer incoming customer service orders as soon as possible

• Display active listening and superior customer service skills for both external & internal customers.

• Document activity to the DDF system

• Consistently check appropriate DDF screen for report results to call back to customer

• Display the ability to enter orders manually via our fax process

• Display the ability to operate the phone system effectively

• Adhere to work schedule

Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team

• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

• Computer knowledge

• Strong customer service skills

• Solid communication skills (including verbal, written and listening skills)

• Solid problem solving and decision making abilities

• Good organizational skills

• Execute and prioritize multiple tasks

• Professional

• Ability to type 35 - 40 words per minute

• Flexible and adaptable to change

• Medical terminology / experience preferred but not required

• A minimum of a High school Diploma or equivalent required

• Must have high speed internet for Remote work

Benefits:

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

• Two weeks of vacation time
• Health Insurance after 30 days!
• Sick time
• 8 paid holidays
• Same day pay available
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
• Dental insurance
• Vision insurance
• Disability insurance
• Company paid life insurance
• 401(k)