Remote Customer Care Specialist - Escalations & Solutions

Mason Companies, Inc.; Chippewa Falls (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Product discounts

Benefits package

Remote work

Hourly wage $19

Job summary

Mason Companies, Inc. in Chippewa Falls, WI is seeking a Customer Care Specialist to serve as the core of our customer care operations. You will handle escalated inquiries, resolve complex issues, and support customers across phone, email, live chat, and social media.

You will work with a dedicated team to ensure satisfaction and position yourself as the final escalation point. The role emphasizes listening, empathy, product knowledge, accurate documentation, and collaboration across teams.

Qualifications

• High School Diploma or Equivalent is preferred.
• Prior experience in customer service is strongly desired.
• Data entry and computer literacy are preferred.

Responsibilities

• Handle escalated customer inquiries and provide timely resolutions.
• Investigate and resolve complex issues.
• Engage with customers across phone, email, live chat, and social media.
• Maintain thorough documentation in CRM.
• Collaborate with team and cross-functional partners.
• Meet or exceed performance metrics.

Skills

Interpersonal skills

Communication skills

Troubleshooting

Critical thinking

Collaboration

Attention to detail

Time management

Confidentiality

Education

High School Diploma or Equivalent

Job description

Mason Companies, Inc. in Chippewa Falls, WI is seeking a Customer Care Specialist to serve as the core of our customer care operations. You will handle escalated inquiries, resolve complex issues, and support customers across phone, email, live chat, and social media.

You will work with a dedicated team to ensure satisfaction and position yourself as the final escalation point. The role emphasizes listening, empathy, product knowledge, accurate documentation, and collaboration across teams.