Remote Customer Care Specialist - Equity & Growth

Jerry.ai; New York (NY); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401K match

Paid vacation time

Stock options/equity

Flexible scheduling (5x8 or 4x10)

Remote work with equipment provided

P&C license paid for

Job summary

Jerry.ai is a remote-first insurance tech startup helping customers manage car and home assets with warmth and speed. You will join the Customer Operations team to assist customers, anticipate needs, and resolve inquiries as the product and services evolve.

We offer an hourly wage of $19.00–$21.00 plus equity, flexible scheduling (5x8 or 4x10), fully remote work with equipment provided, and a path to growth in a fast-moving company that values ownership and customer care.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required

Responsibilities

• Taking great care of our customers; catch the thing the customer didn't know to ask about
• Problem solving to resolve customer inquiries effectively
• Processing service requests — vehicles, drivers, lienholders, policy documents
• The feedback loop here is short enough that you'll see your suggestions ship

Job description

Jerry.ai is a remote-first insurance tech startup helping customers manage car and home assets with warmth and speed. You will join the Customer Operations team to assist customers, anticipate needs, and resolve inquiries as the product and services evolve.

We offer an hourly wage of $19.00–$21.00 plus equity, flexible scheduling (5x8 or 4x10), fully remote work with equipment provided, and a path to growth in a fast-moving company that values ownership and customer care.