Remote Customer Care Specialist: Billing & Enrollments

Gas South, LLC.; Gainesville (FL); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401k contributions

Remote work options

Performance incentive

Sabbatical

Volunteer opportunities

Education assistance

Job summary

Gas South is seeking a Customer Care Representative to deliver exceptional service across phone, chat and email, handling billing questions, enrollments, renewals and product recommendations. The role rewards empathy, clear communication, and problem‑solving in a fast paced environment.

Starting October 26, 2026, training spans six weeks with a 10 AM to 7 PM schedule and rotating Saturday shifts. Remote work options may apply based on business needs.

Qualifications

• High School Diploma or equivalent.
• Experience building trust and using sound judgement to resolve concerns.
• Experience identifying customer needs, recommending products and services, and creating tailored solutions.
• Ability to adapt quickly to new information, processes, and technologies.
• Ability to explain complex information in clear, professional, and customer‑friendly language through verbal and written communication.
• Ability to use multiple systems, tools, or applications to research information, document details, and complete tasks in real‑time.

Responsibilities

• Resolve a wide range of customer inquiries, including billing and payment questions, new service enrollments, and service concerns, with accuracy and efficiency
• Proactively identify and act on opportunities to retain customers and convert interactions into enrollments or strengthened relationships through value-added products and services
• Take ownership for fully assisting customers, prioritizing one‑contact resolution whenever possible to address customer needs in a single interaction
• Communicate clearly and professionally across phone, chat, and email channels
• De‑escalate complex or sensitive customer situations, ensuring positive outcomes and long‑term customer trust
• Collaborate with internal teams and elevate issues when appropriate to ensure resolution
• Navigate multiple systems and tools to research, document, and resolve customer needs in real time
• Maintain high standards of quality, accuracy, and productivity in a fast‑paced, performance‑driven environment
• Take ownership of personal performance, attendance, schedule adherence, and continuous improvement

Education

High School Diploma or equivalent

Associate degree or higher

Job description

Gas South is seeking a Customer Care Representative to deliver exceptional service across phone, chat and email, handling billing questions, enrollments, renewals and product recommendations. The role rewards empathy, clear communication, and problem‑solving in a fast paced environment.

Starting October 26, 2026, training spans six weeks with a 10 AM to 7 PM schedule and rotating Saturday shifts. Remote work options may apply based on business needs.