Energy Customer Care Specialist: Solutions & Support

Seven Days Jobs; South Burlington (VT); On-site; USD 33,000 - 39,000; Full time

Job summary

Seven Days Jobs is seeking a Customer Care Specialist in South Burlington, VT to provide high quality service for gas customers. You will respond to inquiries via phone, email, or in person, explain billing and rate information, and help promote energy programs while maintaining strong customer satisfaction.

Responsibilities include handling payments, scheduling service, and supporting process improvements to enhance the customer experience.

Qualifications

• High school diploma plus 1-3 years of call center or customer service experience.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work with various channels (phone, email, chat).

Responsibilities

• Provides customers with high quality, effective and efficient service regarding their accounts, initiating gas and appliance service or other energy-related activities.
• Responds to all customer inquiries regarding bills, service, marketing, energy efficiency, rates, and other related matters by phone, in person, written or electronic means.
• Promotes energy efficiency programs, marketing, service programs, and other programs to customers.
• Continuously evaluates, identifies and works to implement opportunities to drive process improvements that positively impacts the customer experience.
• Acts as receptionist/cashier as needed and completes daily cash payment posting.

Skills

Communication

Customer service

Problem solving

Multitasking

Microsoft Office

Education

High school diploma

Tools

CRM software

Phone system

Job description

Seven Days Jobs is seeking a Customer Care Specialist in South Burlington, VT to provide high quality service for gas customers. You will respond to inquiries via phone, email, or in person, explain billing and rate information, and help promote energy programs while maintaining strong customer satisfaction.

Responsibilities include handling payments, scheduling service, and supporting process improvements to enhance the customer experience.