Remote Customer Care Pro: Retention & Enrollments

Gas-South; Gainesville (FL); Hybrid; USD 65,904,000 - 68,770,000; Full time

Benefits offered by this job

Health coverage

Life & disability

401k plan

Remote options

Performance bonus

Sabbatical

Community volunteering

Education assistance

Job summary

Gas South is seeking a Customer Care Representative who guides customers through billing questions, enrollment or renewal of service, and product recommendations across phone, chat, and email channels. You will deliver exceptional service and drive customer satisfaction by taking ownership of each interaction.

A successful candidate is empathetic and relationship‑oriented, with strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• Experience building trust and resolving concerns.
• Experience identifying customer needs and tailoring solutions.
• Ability to explain complex information clearly in writing and verbally.
• Ability to use multiple systems and tools to research information.

Responsibilities

• Resolve a wide range of customer inquiries, including billing and payment questions, new service enrollments, and service concerns, with accuracy.
• Proactively identify and act on opportunities to retain customers and convert interactions into enrollments or strengthened relationships.
• Take ownership for fully assisting customers, prioritizing one-contact resolution whenever possible.
• Communicate clearly and professionally across phone, chat, and email channels.
• De-escalate complex or sensitive situations to ensure positive outcomes.
• Collaborate with internal teams to escalate issues when needed.
• Navigate multiple systems to research and resolve customer needs in real time.
• Maintain high standards of quality, accuracy, and productivity in a fast-paced environment.
• Take ownership of personal performance, attendance, and continuous improvement.

Skills

Customer service

Problem solving

Empathy

Clear communication

Multi-channel support

Active listening

Education

High School Diploma or equivalent

Associate degree or higher

Job description

Gas South is seeking a Customer Care Representative who guides customers through billing questions, enrollment or renewal of service, and product recommendations across phone, chat, and email channels. You will deliver exceptional service and drive customer satisfaction by taking ownership of each interaction.

A successful candidate is empathetic and relationship‑oriented, with strong communication and problem-solving skills.