Restoration Technician

NCG Hospitality; Kingsport (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Job summary

SERVPRO Franchise is seeking an entry-level Water Damage Restoration Technician in Kingsport, TN. The role supports emergency response, cleanup, and restoration projects across residential properties.

You will assist the crew with water extraction, drying setup, and progress monitoring, while maintaining safety and customer service standards. Training is provided, and overtime is common.

Qualifications

• The ability to work long hours, including overtime.
• Must pass a background check and drug screening.
• Dependable and punctual teamwork is essential.
• Ability to lift up to 100 lbs daily.
• Must be able to write legibly and submit daily paperwork.
• Willing to learn and adapt to new computer software monthly.

Responsibilities

• Respond to emergency water damage recovery situations.
• Treat customers with respect and professionalism in their homes.
• Assist Crew Chief in extracting water and removing damaged materials.
• Set up drying equipment and monitor progress of jobs.
• Assist with cleaning and related tasks as needed.

Skills

Overtime readiness

Background check

Drug screening

Dependable

Heavy lifting

Documentation

Driver's license

On-call

Education

IICRC Water Certification

NADCA Certification

Tools

Computer software

Job description

We currently have an entry level position for a water damage restoration technician. This job includes a wide variety of jobs related to the cleaning and restoration of damaged properties. WE PROVIDE 24 HOUR EMERGENCY SERVICES/ SEVEN DAYS A WEEK to our customers, SO YOU MUST BE ABLE TO WORK LATE HOURS AND WEEKENDS.

Benefits:

• 401(k) matching
• Health insurance

Essential Job Functions:

Our main job is to respond to emergency water damage recovery situations,

• Treat every customer with respect. You are primarily working in their homes, treat their home better than you would your own
• Assist Crew Chief in extracting water and removing damaged materials
• Help setup drying equipment
• Help monitor progress of jobs
• Help with cleaning and other related activities

Qualifications

• The ability to work long hours. Most weeks our technicians get at least 20 hours of overtime.
• Able to pass background check
• Able to pass drug screening
• You must be dependable and punctual. We work as a team, if you aren't dependable you let the whole team down, and our customers.
• Ability to lift 100lbs. We move furniture etc. daily.
• You must be able to write legibly, keep up with and turn in paperwork daily and be able to learn to use new computer software often. The software changes monthly with the business.
• Valid driver’s license
• US Citizen or Green Card holder
• We provide 24hr emergency water mitigation services, so must be able to be on call

Preferred Experience

• Service or Construction background a plus.
• IICRC and NADCA certification for Water a plus.
• Any prior training in water remediation is a plus.

Company Details

• We are a locally owned business that is leading the industry in property water mitigation, mold remediation, fire cleaning, trauma/biohazard clean up and reconstruction with a specialization in insurance work. We have been in business since 2008 and are rapidly growing. We need a team player who can handle learning new tasks, maintain responsibility for their actions, show up when they are supposed to and do their job.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.