Remote Customer Care Specialist

Achieve; Oregon; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) employer match

Medical, dental, and vision with HSA/F

Paid vacation and sick time

Wellness programs

Education assistance up to $5,250

Volunteer days

Employee assistance program & mental健康

Job summary

Achieve is hiring for a remote Member Services role focused on onboarding and supporting members through their financial journey. You’ll handle calls and emails, deliver empathetic guidance, and document interactions to help members move from surviving to thriving.

The role emphasizes training for career progression into higher-level positions. Starting Pay is $16.00/hr with Monday–Friday schedules or 4x10 shifts, including weekends with additional pay incentives.

Qualifications

• Minimum of 1 year of Customer Service experience (call center or retail).
• High school diploma or equivalent.
• Available for an 8-hour shift between 6am - 8pm.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.
• Strong communication skills.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction.
• Listen to our members, providing empathy and solutions to their unique needs.
• Collaborate with your team to share knowledge and best practices.
• Accurately document Member interactions and activity.

Skills

Customer service

Communication

Empathy

Time management

Education

High school diploma or equivalent

Job description

Achieve is hiring for a remote Member Services role focused on onboarding and supporting members through their financial journey. You’ll handle calls and emails, deliver empathetic guidance, and document interactions to help members move from surviving to thriving.

The role emphasizes training for career progression into higher-level positions. Starting Pay is $16.00/hr with Monday–Friday schedules or 4x10 shifts, including weekends with additional pay incentives.