Remote Member Services Specialist - Growth Path

Achieve; Arizona; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401k with employer match

Medical/Dental/Vision with HSA and FSA

Vacation and sick time

Wellness programs & Talkspace

Education reimbursement up to $5,250

Pet care discounts

Achieve Care Fund

Diversity & inclusion groups

Job summary

Achieve is a leading digital personal finance company offering loans and financial tools. The role is 100% work-from-home, with optional Tempe office usage, and a schedule that may include weekends with extra pay incentives. Starting pay is $18.00/hr with the ability to train and advance within the Member Services team.

The position emphasizes empathetic customer support, onboarding new accounts, and guiding members through their financial journey while contributing to a culture of care.

Qualifications

• Minimum of 1 year of Customer Service experience (call center or retail).
• High school diploma or equivalent.
• Available for an 8-hour shift between 6am – 8pm.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.
• Strong communication skills.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction.
• Listen to our members, providing empathy and solutions to their unique needs.
• Collaborate with your team to share knowledge and best practices.
• Accurately document Member interactions and activity.

Skills

Customer service

Strong communication skills

People-focused approach

Solution mindset

Ability to handle high volume calls

Education

High school diploma

Job description

Achieve is a leading digital personal finance company offering loans and financial tools. The role is 100% work-from-home, with optional Tempe office usage, and a schedule that may include weekends with extra pay incentives. Starting pay is $18.00/hr with the ability to train and advance within the Member Services team.

The position emphasizes empathetic customer support, onboarding new accounts, and guiding members through their financial journey while contributing to a culture of care.