Remote Customer Support Specialist

Everglade Works; United States; Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Tech stipend

Co-working space access

Employee discounts

Wellness perks

Job summary

Everglade Works is seeking a Customer Service Representative for a fully remote role in the United States. You will be the primary point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring a positive experience across phone, email, and chat.

We offer competitive hourly pay and benefits, with a remote-first culture that supports flexible hours and ongoing professional development. Join a team focused on delivering top-tier service to clients nationwide.

Qualifications

• 1+ years in customer service role, ideally tech-related.
• Strong verbal and written communication skills.
• Ability to troubleshoot and resolve issues.
• Comfortable with remote work and positive, proactive attitude.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve issues promptly and professionally, ensuring customer satisfaction.
• Assist customers with product questions and technical support inquiries.
• Document interactions accurately in the CRM system and follow up as needed.
• Collaborate with technical support to address complex issues and improve processes.

Skills

Customer service

Communication

Problem solving

Remote work

Tools

Zendesk

Freshdesk

Salesforce

Job description

Everglade Works is seeking a Customer Service Representative for a fully remote role in the United States. You will be the primary point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring a positive experience across phone, email, and chat.

We offer competitive hourly pay and benefits, with a remote-first culture that supports flexible hours and ongoing professional development. Join a team focused on delivering top-tier service to clients nationwide.