Remote Customer Care Solutions Analyst

southstatebank; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

SouthState Bank is seeking a business analyst to analyze business needs, identify opportunities, and develop solutions that move initiatives from concept to implementation.

You will coordinate cross-functional resources, provide change management leadership, and maintain reports and dashboards to monitor performance, inform decisions, and deliver measurable business outcomes. This is a remote opportunity, but you must reside in VA, NC, SC, GA, FL, AL, TX, or CO.

Qualifications

• Strong knowledge of business analysis, process improvement, PM, and change management.
• Analytical skills to interpret data, identify trends, and derive insights.
• Excellent project coordination and stakeholder management across teams.
• Proficiency in reporting, data visualization, and business tools.

Responsibilities

• Analyze business needs and processes to identify gaps and opportunities.
• Develop and recommend solutions to improve processes and service delivery.
• Lead strategic initiatives from concept to implementation with project plans.
• Coordinate cross-functional resources and stakeholders to drive initiatives.
• Provide change management and adoption support for new solutions.
• Measure outcomes with KPIs and assess business results of the initiatives.
• Maintain departmental reports and dashboards for visibility into performance.
• Conduct ad hoc analysis to uncover trends and inform decisions.
• Promote continuous improvement and sustainable process enhancements.

Skills

Business analysis

Process improvement

Project management

Change management

Stakeholder management

Data visualization

Education

Bachelor's Degree

Job description

SouthState Bank is seeking a business analyst to analyze business needs, identify opportunities, and develop solutions that move initiatives from concept to implementation.

You will coordinate cross-functional resources, provide change management leadership, and maintain reports and dashboards to monitor performance, inform decisions, and deliver measurable business outcomes. This is a remote opportunity, but you must reside in VA, NC, SC, GA, FL, AL, TX, or CO.