Customer Service Representative

Apollo Plumbing Heating & Air Conditioning; Washington; Remote; USD 36,000 - 52,000; Full time

Job summary

Apollo Plumbing, Heating & Cooling is hiring a Customer Service Representative for a full-time remote role. You will handle inquiries about plumbing, heating, cooling, and maintenance services, schedule visits, and coordinate with field technicians to ensure high-quality service.

The role requires strong communication skills, a customer-centric mindset, and the ability to work independently in a fast-paced environment while upholding our commitment to trust and integrity.

Qualifications

• Strong customer-focused skills with experience in customer service roles.
• Experience with home services, utilities, or related industries preferred.
• Excellent verbal and written communication with active listening and problem-solving abilities.
• Comfort with remote work tools and CRM/ticketing systems.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, and online channels.
• Provide timely, accurate information about services and appointments.
• Schedule and confirm service visits and document interactions in company systems.
• Coordinate with field technicians and internal teams to resolve customer concerns.
• Maintain a positive, consistent customer experience aligned with Apollo’s mission and values.

Skills

Customer Service

Customer Support

Customer Experience

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing systems

Job description

Company Description

Apollo Plumbing, Heating & Cooling has delivered residential and commercial service since 1984, offering plumbing, heating, cooling, smart home comfort solutions, and preventative maintenance. As a family-owned, mission-driven company, Apollo focuses on dependable, innovative solutions and a commitment to going above and beyond on every job. The team emphasizes trust, reliability, and treating every customer like family, with a strong reputation for quality and integrity. From same-day repairs to system upgrades, Apollo is dedicated to keeping homes and businesses comfortable, safe, and efficient. Applicants join a company that values problem-solving, customer care, and results that stand out in the market.

Role Description

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will handle inbound and outbound customer communications via phone, email, and online channels, providing timely, accurate information about services, appointments, and follow-up care. Day-to-day responsibilities include answering questions about plumbing, heating, cooling, and maintenance services, scheduling and confirming service visits, documenting interactions in company systems, and coordinating with field technicians and internal teams. The role involves resolving customer concerns, updating service records, and ensuring a positive, consistent customer experience aligned with Apollo’s mission and values. The individual will be expected to adhere to performance metrics, maintain professionalism in all interactions, and contribute feedback to improve processes and customer satisfaction.

Qualifications

• Strong customer-focused skills, including Customer Service, Customer Support, and Customer Experience.
• Ability to promote and maintain Customer Satisfaction in a fast-paced service environment.
• Previous experience as Customer Service Representatives or similar roles in home services, utilities, or related industries preferred.
• Excellent verbal and written communication skills, with active listening and clear problem-solving abilities.
• Comfort with remote work tools, CRM or ticketing systems, and basic computer proficiency.
• Ability to manage multiple calls, priorities, and follow-up tasks with attention to detail.
• Reliable, self-motivated, and able to work independently while collaborating with remote teams.
• High school diploma or equivalent required