Remote Customer Care & Sales Supervisor

Cable One, Inc.; Phoenix (AZ); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance from day one

401(k) with company match

Paid time off

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor Supervisor to lead a team delivering exceptional customer experiences across care, retention, and sales initiatives.

You will coach advisors, manage daily operations, and drive performance through training and strategic planning in a remote/hybrid model. This role emphasizes customer-first service and cross-functional collaboration.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 2+ years in customer service, retention, sales, or related supervisory role preferred.
• Demonstrated leadership, coaching, and team development skills.
• Strong verbal and written communication skills.
• Ability to manage escalated customer situations with professionalism and empathy.
• Working knowledge of Cable One products and services preferred.
• Experience with customer service systems and reporting tools.
• Ability to multitask and perform well in a fast-paced environment.

Responsibilities

• Supervise and lead a team of Customer Care and Sales Advisors, providing coaching and ongoing support.
• Foster a positive, collaborative, and customer-focused work environment.
• Schedule and organize team coverage to meet service levels.
• Conduct regular performance discussions and development planning.
• Support hiring, onboarding, and training for new associates.
• Oversee daily customer care and retention operations for efficient service delivery.
• Assist with escalated customer interactions and ensure satisfactory resolutions.
• Monitor KPIs and identify opportunities for coaching and improvement.
• Provide regular reporting and performance updates to leadership.

Skills

Leadership

Coaching

Communication

Problem solving

Analytical thinking

Multitasking

Remote work adaptability

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

Ticketing systems

Performance reporting tools

Customer service systems

Job description

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor Supervisor to lead a team delivering exceptional customer experiences across care, retention, and sales initiatives.

You will coach advisors, manage daily operations, and drive performance through training and strategic planning in a remote/hybrid model. This role emphasizes customer-first service and cross-functional collaboration.