Residential Customer Care & Sales Advisor I

Cable ONE; Dexter (ME); On-site; USD 42,981,000 - 47,279,000; Full time

Benefits offered by this job

Health from Day One

Life insurance for you and your loved-

Generous paid time off

401(k) with company match

Group legal plan and identity theft保护

Tuition reimbursement up to $5,250 in

Community support programs

Recognition and awards programs

Career advancement opportunities

Team collaboration

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I for an in-office role. You’ll assist with billing, schedule service, and guide product changes while building trust with customers. The role blends service and sales, handling complex issues as you grow and protecting customer relationships.

Responsibilities include handling inquiries, scheduling, upselling, and inputting orders, with a focus on empathetic communication and effective problem-solving.

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including: disconnects, billing info, and service questions.
• Schedule service appointments when remote resolution isn’t possible.
• Arranging product returns or exchanges and managing requests in hosted platforms.
• Use telephone-based selling skills to build rapport, identify issues, and upsell services.
• Input orders accurately and efficiently; meet or exceed weekly/monthly sales goals.

Education

High School Diploma or GED

Tools

Ticketing system

Job description

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I for an in-office role. You’ll assist with billing, schedule service, and guide product changes while building trust with customers. The role blends service and sales, handling complex issues as you grow and protecting customer relationships.

Responsibilities include handling inquiries, scheduling, upselling, and inputting orders, with a focus on empathetic communication and effective problem-solving.