Customer Care & Retention Sales Specialist

Cable ONE; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health from Day One

Protect What Matters

Recharge & Refresh

Plan for Tomorrow

Extra Peace of Mind

Learn & Earn

Give Back

Celebrate Wins

Grow Your Career

Team Vibes

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to serve as the supportive voice for customers, assisting with billing, scheduling, and product changes. You will build trust through listening and clear responses, growing into handling more complex issues and retaining customers by matching needs to products.

You will blend service and sales skills to protect relationships and demonstrate value, with a customer-first mindset guiding every interaction.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions.
• Patience and professionalism in all customer interactions.
• Familiarity with Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.

Skills

Communication

Active listening

Empathy

Sales mindset

Problem solving

Customer service

Teamwork

Patience

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to serve as the supportive voice for customers, assisting with billing, scheduling, and product changes. You will build trust through listening and clear responses, growing into handling more complex issues and retaining customers by matching needs to products.

You will blend service and sales skills to protect relationships and demonstrate value, with a customer-first mindset guiding every interaction.